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In today’s competitive business environment, organizations cannot avoid investing in their human capital. All workers must understand what is expected from them in their particular work environment. Skilled and knowledgeable employees can make the most of company tools and resources.
We work with you as partners to assist you provide the right conditions, tools, and understanding to maximize on your people.

Our services include (but not limited to) providing consultation and training in the areas of service excellence, sales effectiveness, leadership and management development.
Our in-depth understanding of various fields of marketing enable us to provide innovative solutions. We seek to gain detailed understanding of your business challenges before recommending answers. We make it our business to create pragmatic solutions with real commercial impact which addresses your specific business needs.
We provide the following integrated services:

Successful decisions are made based on sound information. Many realize that in a knowledge-based global market time has come to focus attention on the search for strategies that will improve judgment because decision-making errors are costly and are growing more costly. In the field of research, we will provide the following services:
• Qualitative & Quantitative research
• Focus Groups
• Surveys
• Interviews

So many marketing campaign have proved unsuccessful because most companies have fallen into the trap of thinking of “marketing” as advertising, PR or promotion.
Fortunately, numerous organizations have arrived at the understanding that successful strategic planning is a crucial prerequisite for a profitable and sustainable business. We will provide consultation services in the areas of:
• Analysis of internal environment (Sales, marketing, product, operations)
• Analysis of external environment (Customers, intermediaries, suppliers, competition)
• Defining strategy (Product mission, target audience, competitive advantage, positioning & branding, profitability & market share)
• Tactical planning (Advertising, PR, Sales promotion)

Many companies miss the point that advertising is talking about yourself!
While talking in excess about yourself is considered be unwise in most moral systems, intelligently making others talk about you makes you more attractive and bring much more credibility. With declining margins in advertising business, it is vital for marketing firms to move into the PR business.

In this field we provide the following services:
• Press releases
• Media Relationships
• Speeches
• Seminars
• Community activities
• Competitions

It is the end of monologue and the beginning of the dialogue era. Customers want to talk, be heard and answered “real-time”. Increasingly growing digital communication has provided opportunities and threats to companies. Neglecting customer feedback, suggestions, complains and comments can have ugly consequences. On the other hand, staying close and engaging with customers has proven very beneficial.

Digital communication services:
• Consultancy
• Management
• Monitoring
• Analysis
• Engagement
• Advertising

Events are among the growing and important communication tools used by companies of all sizes. Companies create promotional events to help them communicate with clients and potential clients. We will manage events for:
• Product launches
• Press conferences
• Seminars
• Trade shows

Consult, design and train on systems and processes in the areas of sales, sales management, marketing, customer service, HR and Organizational behavior and communication.
According to our experience, observation and feedback from market, most companies face major challenges with finding, retaining and developing skilled human capital. We work with our clients as partners to assist them provide the right conditions, tools, and understanding to maximize on people.

Courses and Workshops delivered include:
• Assertiveness and Self-Confidence
• Change Management
• Communication Skills
• Creative Problem Solving and Decision Making
• Customer Service and Relationship Management
• Economics and Banking
• Emotional Intelligence
• Employee Motivation
• Human Resource Management
• Management and Leadership
• Marketing Management
• Negotiation Skills
• Performance Management
• Project Planning
• Public Speaking and Presentation Skills
• Sales and Account Management
• Sales Management
• Strategic Management
• Teamwork and Team Building
• Time Management

The People, Process, Technology (PPT) framework is based on the idea that all three elements—people, process, and technology—need to work in harmony for successful business operations or change management. The objective is to create synergy where each component enhances the other, improving business outcomes. Through the strategic alliance with JAB Group our Technology Partner, we offer a wide range of business applications that serves different sectors business functions. We also provide Integrations with existing systems, developing new functionality, or getting entirely new system solutions into place.

Through our business partners, Sustainable Management Group. A Leading Provider of independent conformity assessment services, we offer Registration / Certification, 2nd Party, 1st Party and Franchise Audit, Risk Management Solutions, and related Trainings from Modern Management to Effective Business and Management Solutions.

Driving improvement is a constant challenge for organizations. SMG can supply you with the technical and business expertise to simplify that challenge, whatever business you are in.
Providing independent, 2nd and 3rd party certified assessment services.
A Management System program offers a step-by-step approach aimed at providing you with confidence in your system’s capability to meet the needs of the organization and your customers. This process addresses the philosophies of good management practice covered by the Standard.
In addition, our unique Business Assurance approach can really give your business the edge by turning the assessment process into a powerful management tool to improve and protect performance. By understanding what really matters to your organization and stakeholders, we can help you improve your management system – and in turn your business – at the same time.


Steps To Certification


1. Application & Project Planning:
An early application is advised to enable us to plan and adjust our service ‎delivery process to best suit the needs and expectations of your ‎organization. Upon receiving your filled application, you will be contacted ‎by our Client Services team to discuss timeframes for audits and assist ‎and liaise, where possible, with any retail supplier requirements.


‎2.‎ Stage 1 Audit:
‎This involves an on-site assessment of selected policies, procedures and ‎safety practices already in place. This visit will familiarize the auditor with ‎your facilities and identify where your management system meets the ‎requirements against the specified scope. Opportunities for improvement ‎will be highlighted, and recommendations made regarding the next stage ‎of the process. The Stage 1 Audit will provide your management and staff ‎with the opportunity to discuss any problems or improvements, and ‎address other queries regarding the Stage 2 Certification Audit process.
These activities will essentially test the system’s state of readiness for ‎Certification and provide input to the planning of Stage 2 Audit.‎


‎3.‎ Stage 2 Certification Audit & Registration:
‎The Certification Audit is a detailed full system assessment, which ‎verifies conformance of the Principles of the required standard.
When the management system documentation and practices effectively ‎satisfy the requirements, then implementation is deemed to be effective ‎and certification will be recommended.‎
‎Where areas do not comply against the requirements an NCR (non-‎conformance report), the Certification Authority, SMG Certification ‎Services, is the body that makes the final certification decisions and ‎issues certificates of conformity. ‎ Approval of the recommendation for certification will result in the issue of ‎a Certificate of Registration, valid for a three-year term (subject to ongoing ‎compliance demonstrated at the prescribed number of surveillance audits ‎during the license period).
‎Your organization’s certification details will then be added to SMG ‎Register of Certified Companies. An annual License Fee applies, ‎covering the costs of licensing, accreditations and use of the SMG Mark.‎ Where it is required by law or by relevant Regulatory Authority, SMG shall provide the information about certifications granted, suspended, or withdrawn to the Regulatory Authority.


4.‎ Certification Maintenance
Once certification is achieved, the organization will be required to ‎undergo periodic Surveillance Audits to ensure the system is being ‎maintained. The intention is to provide feedback on system performance.
‎Surveillance Audit frequency will be based on audit performance as well ‎as accreditation and any retailer supplier requirements.


‎5.‎ Re-Certification Audit:‎
The Re-Certification Audit is a 67% system assessment, which verifies ‎conformance of the management system to the requirements of the ‎Standard.
Any issues identified in the S2 or M3 activities will also be reviewed to ‎ensure they have been appropriately addressed.‎
‎When the management system documentation and practices effectively ‎satisfy the Standard’s requirements, then implementation is deemed to be ‎effective and re-certification will be recommended for continued ‎registration.
Approval of the recommendation for certification will result in the issue of ‎a Certificate of Re-Registration, valid for a three-year term (subject to ‎ongoing compliance demonstrated at the prescribed number of ‎surveillance audits during the license period).
‎Your organization’s certification details will then be added to SMG ‎Register of Certified Companies. An annual License Fee applies, ‎covering the costs of licensing, accreditations and use of the SMG Mark.


‎NCRs:‎
‎A NCR (non-conformance report) is where a requirement of the criteria or ‎standard to be met cannot be verified. In the event of an NCR being ‎issued during your audit a corrective action process will commence. The ‎auditor will explain how SMG will follow up and clear the NCR.‎
‎The auditor will be required to close out the NCR either on or off site. This ‎is a chargeable activity known as a Follow-up Audit. The severity of the ‎NCR will determine if the follow up activity is conducted on or off site. The ‎auditor will advise at the time of raising the NCR how much time will be ‎required to close out the NCR.
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Supplier Qualification System
Establishing a robust supplier qualification management is not only desirable, but ‎also critical in today’s complex and fast-paced business environment. It is vital for ‎organizations to cultivate cordial relationships with global suppliers, and build a ‎sustainable supplier governance foundation with well-defined metrics and ‎parameters around quality and compliance.
For more details send us your inquiry


Internal Audit Function Establishment
Your main benefits of having a good system of internal controls are:
‎• Helping protect assets and reduce the possibility of fraud
• Improving efficiency in operations
• Increasing financial reliability and integrity
• Ensuring compliance with laws and statutory regulations
• Establishing monitoring procedures
Internal audit is responsible for monitoring the effectiveness of the internal control ‎processes that have been established by management.‎
For more details send us your inquiry


EFQM Assessments – European Foundation Quality Management
The EFQM Excellence Model allows people to understand the cause-and-effect‎ ‎relationships between what their organization does (the Enablers) and the Results ‎it achieves.
‎The Model is non-prescriptive and can be applied to any organization, regardless ‎of size, sector or maturity.
‎To achieve sustained success, any organization needs strong leadership and ‎clear strategic direction. They need to develop and improve their people, ‎partnerships and processes to deliver value-adding products and services to their ‎customers.‎
For more details send us your inquiry


Full Time Equivalent Calculation
Our team will compare existing staffing levels to those identified as required within ‎the mapped processes and in terms of tasks and man power. Disparities between ‎the two will be highlighted so that appropriate action can be taken to optimize ‎staffing and other resource allocations. The calculation will include both, the ‎duration and elapsed time of activities included in the processes.
For more details send us your inquiry


Health Care Services (Hospital and Health Care Centers Accreditation)
Patients are the biggest beneficiary. Accreditation results in high quality of care ‎and patient safety. The patients get services by credential medical staff. Rights of ‎patients are respected and protected. Patient satisfaction is regularly evaluated. ‎Let us help you in accrediting your health Care facility.
For more details send us your inquiry


Integrated Management System Software – 4Es
Process Management System, which is a solution that aims to provide proper planning, support, implementation, and control of all internal processes, procedures and policies; and makes sure it abides to standards of choice.


BENEFITS OF 4ES
• Process documentation support to update and distributing procedures
• Assure compliance to your standards
• Management by objective
• Identify non conformities
• Follow up your corrective actions implementation
• Dig out the root causes for non-conformities
• Auditing and Inspection Management
• Incident Management
• Custom Development
• Project Observation
• Risk Management

Auditing by process or by clauses of the Standard
When auditing a management system standard (MSS), auditors are supposed to verify:
1- The extent of conformity of an established management system (MS) with the audited MSS requirements.
2- The effectiveness of the established MS in achieving its intended results. Part of the audit process is to prepare an audit plan that the auditor and the auditee will use as a reference to be followed during the audit. The audit plan includes what will be covered during the audit. There is always however a discussion if the audit plan shall be based on processes of the organization being audited or shall it be based on the clauses of the MSS. This also will reflect on how to prepare the audit report. Shall we have an audit report by processes audited or by clauses audited?
If we go back to the two objectives of the audit mentioned above we will realize that we need to ensure that the established MS meets the requirements of the MSS and this can’t be achieved if we don’t audit by clauses of the standard. We also need to verify effectiveness of the established MS in achieving its intended results and this can’t be achieved if we don’t audit by the processes of the organization.
Therefore we have to establish an audit plan that will satisfy both audit objectives and thus we have to be sure that our audit plan does cover at the same time the clauses of the MSS as well as covering the processes of the organization that are linked to the scope of the established MS.
In fact if the audit plan is based only on the clauses of the standard it will run the risk of not auditing all the processes, products and services covered by the scope of the established MS. Likewise if the audit plan is based only on the processes of the organization it will run the risk of not covering all the clauses of the MSS.
Another issue that needs to be taken into consideration when preparing an audit plan (also when writing the audit report) is that some clauses of the MSS are applicable to any process and at the same time they are a process. As an example, we can audit clause 7.1.2 (people) at any given process but we also need to audit the people process by itself.